Delivery Information - Snowboard and Ski Store - Armada, Oakley, Burton, Rome

Eyewear Sunglasses Cases Cleaning Goggles Summer 2010 Womens Clothing Mens Clothing Flip Flops Accessories Womens Clothing Tops Tees Shorts Dresses Bikinis Denim Sweaters Hoodies

Womens Clothing(cont.) Fleeces Jackets (Womens) Pants Thermals and Layers Mens Clothing Tee Shirts Shorts Shirts Boxers Denim Hoodies & Sweaters Rash Vests Fleece Jackets (Mens) Layering Pants Accessories Back Packs Backcountry Beanies

Accessories(cont.) Belts Camera Cases Caps DVDs Flip Flops Footbeds and Socks Gift Vouchers Gloves Headphones Helmet Cameras Helmets Miscellaneous Protection Socks Tools Wallets Wrist Guards Watches Nixon Clearance

Ski Hardware Skis Ski Bindings Ski Boots Ski Poles Snowboard Hardware Snowboards Snowboard Bindings Snowboard Boots Travel and Luggage Board Bags Ski Bags Travel Bags

Return Home

Quick Shop

Browse

Delivery Information

FREE DELIVERY*

Free Delivery on all orders within the UK over £50. Our standard free delivery option should take no more than a few days but there is no tracking service or time guarantee on this. For orders up to £100, shipping is £2.99.

For guaranteed and trackable delivery please select our special delivery service at the checkout.

Freeze strike guarantee: If there is any scheduled Royal Mail industrial action we will use our couriers (DHL) which will not be affected by strikes. We will do this for no extra cost.

Where's your Order?

Before contacting us to see where your order is please bear the indicative delivery timelines below in mind and if you want further details please email orders@freezeproshop.com

Delivery Methods

General Items: For accessories we use DHL - typical delivery 1-2 working days.

High Value: For higher value packages (typically over £100 but not always) we use DHL which is next day and trackable for orders dispatched Monday - Friday.

International: For International we use DHL and delivery time lines depend on destination but are usually around 1 week.

Hardwear: For larger items / ski and board hardwear we use DHL's next day delivery and we can track the status of these online.

You can select our UK premium delivery surcharge for £3.00 extra at the checkout and this will mean that we give your item our special attention, rush it to the top of the pile and put it on DHL or our Courier Next Day service. This doesn't guarantee you will have it the day after you order but we will do everything we can to make it happen.

Should you have more specific postage requirements, including Saturday delivery or a specific time frame then please give us a call on 0131 260 9677.

Any orders placed before 3pm Monday to Friday will be sent immediately and items ordered after that time or at the weekend will be sent at the beginning of the next working day.

IMPORTANT

If an item looks damaged then it should be refused. DO NOT SIGN FOR DAMAGED BOXES OR MAIL BAGS. Failure to follow these instructions could mean that you end up with a damaged item and be unable to claim for them. The signature box that the driver will be asking you to sign confirms that you are happy with the condition of your item and after that the courier company or DHL will simply say that the goods were damaged by you after delivery.