The prices presented on the website are updated regularly but you can use the following tool to get up to the minute exchange rate if you wish.
Clicking 'perform currency calculation' will take you to the XE.com website, just press the back button in your browser.
UK VAT (20%) is charged on all orders to the following countries:
Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and theUnited Kingdom.
If you are ordering from outside these countries, we will refund the VAT you pay immediately. In most cases we will refund it before it ever leaves your card, but if it does, it will be back in your account within 3-5 working days.
For International shipping we use Royal Mail Air Mail for most items and delivery time lines depend on destination but are usually 1-2 weeks. If you want a faster, trackable service then you can upgrade to our premium service for £3, delivery times are listed in the table below.
Most items are classed as standard. All boots, bindings and most luggage are classed as 'Heavy'. All skis, boards, ski poles and large ski & snowboard bags are 'outsize'.
If your country isn't listed here, you should email orders@freezeproshop.com for a shipping quote prior to ordering. Orders made without doing this may require further payment.
We ship via DHL for larger items and Royal Mail for smaller items like beanies,tee shirts & some outerwear.
DHL delivery times are approximately: France 2-3 Working Days Germany 2-3 Working Days Switzerland 3-4 Working Days Sweden 3-4 Working Days Holland 2-3 Working Days Spain 2-4 Working Days Denmark 2-3 Working Days Norway 3-5 working days Finland 4-5 working days Greece 4-6 working days New Zealand 3-5 working days Austraila 4-5 working days USA 2-3 working days
These delivery times are generally correct, but for certain rural or remote areas there may be an extra day added. If you would like any extra information please contact us at orders@freezeproshop.com
Due to new restrictions on shipping into Russia, we have new guidelines which need to be followed before placing an order with us. First of all, please contact us by email orders@freezeproshop.com, and we will give you the details of how to arrange forwarding to Russia with AlphaParcel. Price & shipping terms are agreed directly between the customer & AlphaParcel. We will then arrange for you to purchase products from us, and on confirmation of their arrival with AlphaParcel and that they have left the UK, we will refund the VAT directly to you at 20% of the order value.
Opening Hours
Mon - Sat: 10 - 6pm (Thursday late opening until 7.30pm) Sun: 12 noon - 5pm
Telephone: +44131 260 9677
Email sales: sales@freezeproshop.com
Order & Returns Information: info@freezeproshop.com
Twitter: http://twitter.com/FreezeProShop Facebook: http://www.facebook.com/freezeteam
For more information see our terms and conditions, or contact us.