Delivery Information

For questions about an existing delivery, please email [email protected]

Free Standard Delivery

Free standard delivery is available on a wide variety of products across our website.

Orders over £100 qualify for free delivery to England, Wales, Scottish Lowlands. 

Next Day Delivery

Order before 2:00 PM, Monday to Friday and select Next Day Delivery at checkout. Prices will be quoted at checkout. Orders placed after 2:00 PM, at weekends or on Bank Holidays will be dispatched on the next working day. Only available on products that are in stock. Not available on goods stored in one of our satellite warehouses, as transshipment may cause a slight delay. 

Instant Delivery Quote

For an instant delivery quote without having to register or checkout, please add goods to your basket and click on the 'Delivery Estimate' button in the basket.

International Delivery

We offer a range of different international delivery options. For a delivery quote please add items to your basket and click on the 'Delivery Quote' button in the bottom row of your basket. You will be presented with a range of delivery options, including prices and estimated delivery times.

VAT & Taxes

No additional taxes or charges apply if your parcel is delivered inside the EU. For countries outside the EU, local import duty and tax may apply. Any such charges must be paid by the customer. Please check with your local tax authority before placing your order. We will refund VAT if we export your parcel directly to an address outside the EU. Please order online in the usual way, then contact us by email within 7 days of placing your order.

Volume Surcharges

Delivery prices quoted are based on the weight of items in your basket. Couriers may apply surcharges to high volume parcels but we will contact you if this applies to your order. We reserve the right to ship your goods minus their original packaging in order to minimise parcel volume and to keep delivery charges as low as possible; we may do this without seeking your prior consent in order to expedite the shipment.

Brand Restrictions

We are unable to deliver Analog, Anon, Burton and Patagonia to addresses outside of the EU or EEA.  We can therefore only delivery these brands to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,  Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden Switzerland and the UK.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted.

If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products.

Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost. 

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods