Delivery Information

FREE DELIVERY

We ship all over the world, quickly and efficiently, with a reliable service. If you don't see your country on the drop-down selector in the basket page, or you have any other questions, just get in touch, and we will be happy to help. Our shipping rates are some of the most competitive around, and we use only the best couriers to ensure your order will arrive quickly and securely.

Check out the table below for more information on our fast and free shipping thresholds. Remember, this is a free service so it's not tracked, however, it's reliable and should get to you within two weeks. Want it faster? Then check out one of our very reasonable shipping upgrades.

Location UK Europe USA & Canada AUS/NZ/Japan Rest of the World South America & Russia
Min. Order (for Free Shipping) £30 €50 $100 USD (Ex. VAT) $AU 75 / $NZ75 / ¥75 (Ex. VAT) $75 USD (Ex. VAT) $200 USD (Ex. VAT)

UK ORDERS

FREE SHIPPING

We offer free shipping on all UK orders over £30. It’s free - so it's not tracked, but it's a good, reliable service. There are plenty of faster delivery options available from £4.00 depending on your needs.

HOW WE SHIP YOUR ORDER

If your order is placed before 2pm, it will usually ship that same day. You have a choice of delivery options for UK deliveries, each has a different cost. Some are tracked and guaranteed, some are not. Here are a few more details about each one:

Service Cost Order by Expected time for delivery Guranteed delivery date? Tracked? Signed for?
Free Delivery Free for orders over £30 2pm 5 working days No No No
Standard Delivery £3.00 2pm 5 working days No No No
Tracked £4.00 2pm 3 working days No Yes No
Next Working Day £5.00 2pm End of the next working day Yes Yes Yes
Saturday 12 Noon £15.00 Friday 2pm Saturday by 12 noon Yes Yes Yes

RURAL LOCATIONS

For some rural locations, delivery can take a day longer than the usual estimates, however, once you input your postcode, estimated delivery times should be accurate. If you require your order by a specific date and you're concerned about your rural area deliveries, please contact us.

SIGNED-FOR DELIVERIES

If you choose a signed-for service, please note that someone needs to be present at the delivery address at the time of delivery to accept the order and sign for it. Some carriers will send you a text message allowing you to reply and authorise your package to be left somewhere safe (at your discretion). Please note, if you choose this option, the safety of the package is then your responsibility and we can no longer be liable should anything happen to it.

INTERNATIONAL ORDERS

Wherever you are in the world, we’re happy to serve you. We’re fast, affordable, secure and our international customers are always happy with the service they receive – just check out our awesome Trustpilot Reviews.

HOW MUCH DOES IT COST? HOW LONG WILL IT TAKE?

It's super easy to find out...

1) Add the items that you’d like to order to your basket

2) Go to your basket

3) Use the delivery estimator and select your service

4) Proceed to checkout - enjoy your new gear!

This table shows our delivery charges for your part of the world.

Standard* Tracked Express
Europe €6 (12 working days) €10 (8 working days) €15 (4 working days)
*(free when you spend over €50) €25 (2 working days)
North America $5 (7 working days) $10 (6 working days) $15 (3 working days)
*(free when you spend over $75 ex. VAT) *(free when you spend over $75 ex. VAT *(free when you spend over $75 ex. VAT
Australia/New Zealand $6 (14 working days) $12 (10 working days) $22 (4 working days)
*(free when you spend over $75 ex. VAT)
Japan ¥6 (14 working days) ¥12 (10 working days) ¥22 (4 working days)
*(free when you spend over ¥75 ex. VAT)
South America $10 (21 working days) $15 (14 working days) $40 (7 working days)
*(free when you spend over $200 ex. VAT)
Russia ₽10 (21 working days) ₽15 (14 working days) ₽40 (7 working days)
*(free when you spend over £200 ex. VAT)
Rest of the World $6 (21 working days) $12 (14 working days) $25 (6 working days)
*(free when you spend over $100 ex. VAT)

*If you live in a rural area and your deliveries are usually delayed, ours will probably be delayed too. Any questions, please get in touch.

HOW MUCH TAX WILL I PAY?

Orders from inside the EU will automatically be charged Value Added Tax (VAT) at 20% of your order value. Orders from outside the EU are VAT-FREE, but you may be charged import taxes by your own government. Here’s a guide for some of our most popular regions…

Location Tax paid on orders with us Import-tax-free threshold
UK & EU Countries 20% -
USA None $800
Australia GST is included on orders which have a Total < $1000.00, but you may still need to pay import taxes. -
Orders over $1000.00 will be charged GST, and any applicable import taxes, locally upon entry into Australia.
New Zealand None Use the NZ Duty calculator for a precise calculation.
Rest of the World None See your local government

WHERE IS MY ORDER?

If the longest estimated delivery time has passed and your order still hasn’t arrived, don’t worry, there are a few options that we can suggest to help you track it down.

TRACKED SERVICE…?

1. Find the tracking code, it should be on your dispatch confirmation email

2. Enter this tracking code into the courier’s website to see if there’s an update

3. If you don’t find the answer, get in touch with us and we’ll be happy to help

FREE OR UNTRACKED SERVICE…?

1. Check with your local sorting office – even if you haven’t had a card through the door, it’s often been returned there

2. If it’s not at your local sorting office, get in touch with us and we’ll be happy to help you track it down

Remember: Don’t wait too long to get in touch with us or we may not be able to help.