Website Notice – Freeze Pro Shop Limited

UNDER NEW OWNERSHIP

The last trading day for Freeze Pro Shop Ltd (in Administration) (company number SC252962) was Thursday 19th March 2020.

Both the shop and warehouse in Edinburgh have closed permanently. The brand name and website have been acquired by a new owner.

The website’s checkout has been temporarily closed whilst a stock take is undertaken. The new owner expects the website to be operational again soon so urges you to register for automatic notification of the reopening date and special offers and discounts associated with the re-launch.

To stay updated please join The Freeze Family at the bottom of the page.

ORDERS NOT RECEIVED

If you placed an order on or before the last trading day and received confirmation of despatch but have not yet received your parcel, please contact the courier or Royal Mail.

There is no one else available to provide assistance tracking parcels in transit.

If you placed an order on or before the last trading day but did not receive confirmation of despatch, you will need to make a claim with your payment provider (Paypal, Klarna, Visa, Matercard or Amex). If your payment provider is unable or unwilling to help, you will need to make a claim with the appointed Administrator of Freeze Pro Shop Limited as the company has gone into administration.

The joint Administrators details are:

James Snowdon and John Dickinson

Carter Backer Winter LLP

66 Prescot Street

London

E1 8NN

CREDIT NOTES, GIFT VOUCHER AND LOYALTY POINTS

If you have a Freeze Pro Shop Ltd credit note, gift voucher or loyalty points issued on or before the last trading day, they are no longer valid and cannot be used under any circumstance.

RETURNS

Goods purchased from Freeze Pro Shop Ltd on or before the last trading day may not be returned for any reason and will not be refunded, credited or exchanged under any circumstance.

WARRANTY CLAIMS

If you would like to make a warranty claim for goods purchased from Freeze Pro Shop Ltd on or before the last trading day, please contact the relevant brand.