• Free | Non-Tracked - £0.00

  Delivery expected by Saturday 22 June

  Small items are dispatched with the Royal Mail 48 service, which is estimated to take three to five working days. This service is not trackable and there are no guarantees on delivery date.
  Large or heavy items may need to be shipped with a different service, if you'd like to know more, contact us on 0131 260 9677. If the Postman is unable to deliver, you may be required to go to your local Mail sorting office to collect the package

• Standard | Non-Tracked - £1.99

  Delivery expected by Wednesday 19 June

  Dispatched with Royal Mail 1st Class. Delivery will be made by your Postman at the usual time. This service is not trackable and there are no guarantees on delivery date. For larger items, we may need to ship with a courier, if you'd like to know more, get in touch on 0131 260 9677. If the Postman is unable to deliver, you may be required to go to your local Mail sorting office to collect the package.

• Next Working Day | Tracked - £4.99

  Delivery expected tomorrow

  Most items will be dispatched with DPD and are fully track-able. The delivery must be signed for so someone must be at the specified address to accept the items. It is not possible for the delivery driver to leave the packages without a signature.
  In rare cases, rural addresses may be 2 days for delivery. If you are concerned please get in touch before placing order.
  The cut-off for next day delivery is 12 noon. However, if placing an urgent order after this deadline, please call us on 0131 260 9677 and we will do our best to ensure it gets to you in time.

• Royal Mail Special Delivery | Tracked - £11.99

  Delivery expected by 13:00 tomorrow

  Delivery will be made by your postman next day, before 1pm. Deliveries are made every day except for Sundays. The cut-off for next day delivery is 12 noon. However, if placing an urgent order after this deadline, please call us on 0131 260 9677 and we will do our best to ensure it gets to you in time.

• DPD 12 Noon | Tracked - £14.99

  Delivery expected by 12:00 tomorrow

  Delivery will be made by 12noon on the next working day (Monday to Friday). This delivery must be signed for, so someone must be at the specified address to accept the delivery.
  The cut-off for next day delivery is 12 noon. However, if placing an urgent order after this deadline, please call us on 0131 260 9677 and we will do our best to ensure it gets to you in time.

• DPD Saturday 12 Noon | Tracked - £19.99

  Delivery expected by 12:00 on Saturday 22 June

  Delivery will be made by 12noon on the Saturday morning. This delivery must be signed for, so someone must be at the specified address to accept the delivery.
  The cut-off for next day delivery is 12 noon. However, if placing an urgent order after this deadline, please call us on 0131 260 9677 and we will do our best to ensure it gets to you in time.

• Collect in Store - £0.00

  You can place your order online and drop into our store in Edinburgh, Scotland, to collect your order. Please enter your billing address into the delivery address section, and tick the box to say both addresses are the same.
  Orders will be kept aside for 2 weeks. If you require longer, please email contact@freezeproshop.com

OUR RETURNS POLICY

Generally, we'll be happy to exchange or refund anything you've bought for up to one month from the date you receive it, so long as it’s in perfect, unused condition. If you'd like to return or exchange an item you bought more than one month ago, then you may be able to, but please email us about it first – a small restocking charge may also apply.

Returning or exchanging an item does not affect your statutory rights. You’ll find the official cancellation policy within full our Terms & Conditions.

EXTENDED RETURNS FOR CHRISTMAS

All orders made between 1 November 2018 and 24 December 2018 are eligible for our extended return period. So, if you’re buying someone a gift and it’s not quite right, you’ve got until 24 March 2019 to return it*.

*All other return terms & conditions still apply.

WANT TO RETURN SOMETHING? 

On the back of the delivery note that's included with your order you'll find your returns form. This outlines everything you need to know about the returns process, the information we’ll need from you and where you need to send it back to. If you can't find this form, just download it here, or get in touch on contact@freezeproshop.com and we'll email it over to you.

WHO COVERS THE COST OF RETURNING AN ITEM?

You’re responsible for the cost of returning items to us, but if you choose an exchange, we’ll be happy to cover the cost of shipping things back to you.

ITEMS THAT YOU CAN'T RETURN...

• Anything that’s missing its tags or isn’t in a perfect, new and unused condition, including all its packaging
• Skis and ski bindings which have been mounted, because these will have been done to your specific requirements and can’t be resold
• Underwear