• Free | Non-Tracked - £0.00

  Delivery expected by Monday 1 October

  Small items are dispatched with the Royal Mail 48 service, which is estimated to take three to five working days. This service is not trackable and there are no guarantees on delivery date.
  Large or heavy items may need to be shipped with a different service, if you'd like to know more, contact us on 0131 260 9677. If the Postman is unable to deliver, you may be required to go to your local Mail sorting office to collect the package

• Standard | Non-Tracked - £1.99

  Delivery expected by Friday 28 September

  Dispatched with Royal Mail 1st Class. Delivery will be made by your Postman at the usual time. This service is not trackable and there are no guarantees on delivery date. For larger items, we may need to ship with a courier, if you'd like to know more, get in touch on 0131 260 9677. If the Postman is unable to deliver, you may be required to go to your local Mail sorting office to collect the package.

• Next Working Day | Tracked - £4.99

  Delivery expected tomorrow

  Most items will be dispatched with DPD and are fully track-able. The delivery must be signed for so someone must be at the specified address to accept the items. It is not possible for the delivery driver to leave the packages without a signature.
  In rare cases, rural addresses may be 2 days for delivery. If you are concerned please get in touch before placing order.
  The cut-off for next day delivery is 12 noon. However, if placing an urgent order after this deadline, please call us on 0131 260 9677 and we will do our best to ensure it gets to you in time.

• Royal Mail Special Delivery | Tracked - £11.99

  Delivery expected by 13:00 tomorrow

  Delivery will be made by your postman next day, before 1pm. Deliveries are made every day except for Sundays. The cut-off for next day delivery is 12 noon. However, if placing an urgent order after this deadline, please call us on 0131 260 9677 and we will do our best to ensure it gets to you in time.

• DPD 12 Noon | Tracked - £14.99

  Delivery expected by 12:00 tomorrow

  Delivery will be made by 12noon on the next working day (Monday to Friday). This delivery must be signed for, so someone must be at the specified address to accept the delivery.
  The cut-off for next day delivery is 12 noon. However, if placing an urgent order after this deadline, please call us on 0131 260 9677 and we will do our best to ensure it gets to you in time.

• DPD Saturday 12 Noon | Tracked - £19.99

  Delivery expected by 12:00 on Saturday 29 September

  Delivery will be made by 12noon on the Saturday morning. This delivery must be signed for, so someone must be at the specified address to accept the delivery.
  The cut-off for next day delivery is 12 noon. However, if placing an urgent order after this deadline, please call us on 0131 260 9677 and we will do our best to ensure it gets to you in time.

• Collect in Store - £0.00

  You can place your order online and drop into our store in Edinburgh, Scotland, to collect your order. Please enter your billing address into the delivery address section, and tick the box to say both addresses are the same.
  Orders will be kept aside for 2 weeks. If you require longer, please email contact@freezeproshop.com

We will happily exchange or refund items up to one month from the date of receipt (see cancelation policy). In addition to this we may be able to exchange or refund items returned outwith this timeframe if they are in unused and perfect condition but a small re-stocking charge may apply, please contact us by email to discuss this before sending goods back within this time frame.

On the back of your delivery note you will find your returns form which details the returns process. If you can't find it you request one from orders@freezeproshop.com

The above does not affect your statutory rights.

Faulty items that are under manufacturers warranty can be returned to us and if found to be faulty will be refunded or replaced, this is subject to inspection by the manufacturer. Please contact us for a returns authorisation before sending, if found not to be faulty then we may have to charge for any re-posting costs and will be unable to cover your return costs.

NON-RETURNABLE ITEMS-

• Underwear (for obvious reasons)
• Skis and ski bindings which have been mounted, as these will have been done to your specific requirements
• DVDs which have been opened
• Any item which is missing tags or is not in a new condition

Please note, that customers are responsible for the cost of returning items to us for returns or exchanges, however we will happily cover the cost of shipping exchanges back to you.