This is demo store. No orders will be fulfilled.

Loyalty Programme

Loyalty Programme Banner
Loyalty Programme Banner

A LITTLE THANK YOU FOR BEING PART OF THE CREW

As a thank you for shopping with us, and to reward you for your loyalty, we give you the chance to save next time you buy with our Loyalty Programme.

EARNING LOYALTY PROGRAMME POINTS

When you shop at Freeze we'll give you points. The table below explains how many points you earn based on the currency you shop in.

Earn 1 point when you spend… When you've earnt 20 points you'll have…
£1 £1
€1 €1
$1 USD $1 USD
¥135 ¥135
$2 AUD $2 AUD
$2 CAD $2 CAD
$2 NZD $2 NZD

HOW TO SEE YOUR LOYALTY PROGRAMME POINTS

To see your progress and how much credit you have, you just need to log-in to your account.

Remember, you MUST be registered for an online account (register here) and logged-in when you shop to claim and redeem your loyalty points!

As well as getting a discount next time you shop, we’ll often have exclusive account-holder deals and promotions throughout the year, with great prices on specific items or extra points to add to your account.

FREQUENTLY ASKED QUESTIONS

HOW DO I REDEEM MY LOYALTY PROGRAMME POINTS?

We'll show you any credit that you have with us at the checkout page. You must be logged in to your account to see your points. Freeze Loyalty Programme points will automatically be applied to the items in your basket. Unfortunately, you can't redeem points against your shipping costs.

I MADE AN ORDER BUT WASN’T LOGGED IN, CAN I STILL GET MY LOYALTY PROGRAMME POINTS?

Remember, your points will be added to your online account once your order has been shipped.

If you made an order but weren't logged in, your points won’t be added automatically. If this happens, just send us your order details to contact@freezeproshop.com and we’ll do our best to add them to your account. It must be in the name of the account holder and to their usual address.

DO I EARN LOYALTY PROGRAMME POINTS ON TELEPHONE ORDERS?

Yes, just email contact@freezeproshop.com with your order details and we’ll add your points to your account.