Returns Policy

*Christmas Returns- As we are now getting towards the festive period, we are extending our returns policy so that any items bought from 1st october until 24th december can be returned right up until the end of January*

We will happily exchange or refund items up to one month from the date of receipt (see cancelation policy). In addition to this we may be able to exchange or refund items returned outwith this timeframe if they are in unused and perfect condition but a small re-stocking charge may apply, please contact us by email to discuss this before sending goods back.

On the back of your delivery note you will find your returns form which details the returns process. If you can't find it you request one from orders@freezeproshop.com

The above does not affect your statutory rights.

Faulty items that are under manufacturers warranty can be returned to us and if found to be faulty will be refunded or replaced, this is subject to inspection by the manufacturer. Please contact us for a returns authorisation before sending, if found not to be faulty then we may have to charge for any re-posting costs and will be unable to cover your return costs.

NON-RETURNABLE ITEMS-

  • Underwear (for obvious reasons)
  • Skis and ski bindings which have been mounted, as these will have been done to your specific requirements
  • DVDs which have been opened
  • Any item which is missing tags or is not in a new condition

Please note, that customers are responsible for the cost of returning items to us for returns or exchanges, however we will happily cover the cost of shipping exchanges back to you.