Returns & Refunds

Our Returns Policy: We will happily exchange or refund items up to one month from the date of receipt (see cancellation policy). In addition to this we may be able to exchange or refund items returned outwith this timeframe if they are in unused and perfect condition but a small re-stocking charge may apply, please contact us by email to discuss this before sending goods back.

Want to return something? On the back of your Delivery Note, that's included in your delivery, you will find your Returns Form which details the returns process, the information you need to provide to us and where you need to send it back to. If you can't find this form, please request one from contact@freezeproshop.com and we'll email it over to you.

The above does not affect your statutory rights.

NON-RETURNABLE ITEMS-

  • Underwear (for obvious reasons)
  • Skis and ski bindings which have been mounted, as these will have been done to your specific requirements
  • DVDs which have been opened
  • Any item which is missing tags or is not in a new condition, including all packaging.

Please note, that customers are responsible for the cost of returning items to us for returns or exchanges, however we will happily cover the cost of shipping exchanges back to you.

Something not working? Faulty items that are under manufacturers warranty can be returned to us and if found to be faulty will be refunded or replaced, this is subject to inspection by the manufacturer. Please contact us for a returns authorisation before sending, if found not to be faulty then we may have to charge for any re-posting costs and will be unable to cover your return costs.

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