Due restrictions on shipping into Russia, we have a slightly different order process for our Russian customers.
- First of all, please contact us by email on firstname.lastname@example.org
- We’ll give you the details of how to arrange parcel forwarding with AlfaParcel.
- Once you’ve agreed a price and shipping terms are agreed with AlfaParcel, we’ll arrange for you to purchase the products.
- Once we have confirmation that the products have left the UK with AlfaParcel, we’ll refund the VAT directly to you at 20% of the order value.
If anything's unclear or you have any questions, get in touch with us on +44 (0)131 260 9677.