Russian Orders

Due restrictions on shipping into Russia, we have a slightly different order process for our Russian customers.

  1. First of all, please contact us by email on contact@freezeproshop.com
  2. We’ll give you the details of how to arrange parcel forwarding with AlfaParcel.
  3. Once you’ve agreed a price and shipping terms are agreed with AlfaParcel, we’ll arrange for you to purchase the products.
  4. Once we have confirmation that the products have left the UK with AlfaParcel, we’ll refund the VAT directly to you at 20% of the order value.

If anything's unclear or you have any questions, get in touch with us on +44 (0)131 260 9677.