UK Orders: (See below for International Orders)
We offer Free Shipping on all UK Orders over £25 with Royal Mail 48 / Second Class.
Faster delivery Options are available from £1.99 depending on what sort of service you would like.
How we Ship Your Order – UK Addresses
General Items: For accessories we use Royal Mail - typical delivery 2-3 working days. This is not trackable, and at busy times like Christmas, delivery times can be longer.
Hardware and High Value Items: For some higher value packages we use DHL which is delivered next working day and is fully track-able.
You can select our UK premium delivery service for a faster and trackable service. If your order is placed before 2pm then this will mean it is dealt with and shipped that day. In the UK this will mean that your item is with you the following work day (Mon-Fri). However, on rare occasions there may be circumstances outwith our control which could mean there is a slight delay (bad weather etc). Your items are fully trackable the whole way, so you can check up on its progress at your leisure.
Please note that our delivery drivers require a signature from a person at the delivery address before they will deliver your package. Unfortunately they cannot leave it with neighbours or in a location of your choosing. We apologise if this is inconvenient, however our Courier implements this rule for the security of your delivery.
Should you have more specific postage requirements, such as a specific time frame then please give us a call on 0131 260 9677 and we will of course do our best to help you out.
We strive to get all orders placed before 2pm Monday to Friday sent out immediately and items ordered after that time or at the weekend will be sent at the beginning of the next working day. If you pay for one of our premium services, then we will do everything we can to get it out asap and it will be on the top of our to-do pile. If you opt for the free delivery service then it will still be shipped asap, but it will be lower down in the priority list, so there is a chance it will not make it out that day.
Shipping Rates for International Orders
|What? / Where||EU, Norway & Switzerland||North America||Australia, NZ & Japan|
These shipping costs are an estimate and may vary slightly. The easiest way to find out the delivery costs precisely is to add the items that you wish to order to your basket and then simply click on the "Basket" link and this will take you to a page where you can select the shipping service that best suits your needs. It is worth bearing in mind that for certain orders, there may be only one shipping option however.
These are our international delivery costs using the cheapest ‘Standard Delivery’ option
Most items are classed as standard. All boots, bindings and most luggage are classed as 'Heavy'. All skis, boards, ski poles and large ski & snowboard bags are 'outsize'.
Depending on what you are buying, where you are getting it shipped and how fast you need it, there will be more options available.
The easiest way to get an accurate answer on shipping costs is to add the items to your basket, then on the basket page select your delivery country. All of the available options will be displayed, along with the total cost for your order. If you mouse over the (?) icon then it will give more specific details.
If you still have any questions on shipping costs etc please do not hesitate to contact us at firstname.lastname@example.org or 0131 260 9677.
As our supplier RIP CURL EUROPE S.A.S is the exclusive licensee of the RIP CURL brand for the European territory only, we are unable to ship RIP CURL product outside of Europe. If you have any queries regarding products then we will be more than happy to answer those for you, but we are sadly just not able to ship any Rip Curl Product outside of Europe.
Value Added Tax (VAT) Charges:
For all customers placing orders shipping to within the European Union, all item prices shown include Value Added Tax (VAT) at 20%. This means that the price shown on your order total will be the final price you pay delivered to you.
For customers outside of the European Union, the prices are displayed as being “VAT FREE”. This means that VAT is not included in the price. You will not have to pay us any VAT, but you may be asked to pay VAT or other import taxes when the item is imported into your country. Not all orders will be charged VAT, but you should be aware that there is a chance that you will be asked to pay this by your local Tax authority - the rules differ between countries and states so please check with your local customs authority what you may have to pay.
USA CUSTOMERS- US Customs have recently raised the Duty free amount, so orders under $800 will not be liable for any duties or tax at all. These changes now mean it is even more economical to shop through Freeze Pro Shop!
AUS and NZ CUSTOMERS- You can purchase goods up to the value of 1000AUD or 400NZD respectively, without paying any tax whatsoever. If you go above this amount then you will likely pay some sort of import tax, but how much you pay would depend on what you buy and where it is being shipped specifically.
Freeze is a VAT registered company in the UK and our VAT Registration Number is: 817093232.
If there are any questions on any of this, please contact us at email@example.com or +44 (0) 131 260 0677.
How we Ship Your Order – International Addresses
For standard delivery on smaller items like beanies, tee shirts & some outerwear we use Royal Mail AirMail. Shipping Times depend on destination but are usually 1-2 weeks. NB: Faster options are available – see below
For large items and where you choose express delivery we use DHL, DPD and Fedex. The courier that is selected will potentially vary depending on many factors, however if you have a specific request then please email us at firstname.lastname@example.org.
DHL & DPD delivery times are approximately:
France: 2-3 Working Days
Germany: 2-3 Working Days
Switzerland: 3-4 Working Days
Sweden: 3-4 Working Days
Holland: 2-3 Working Days
Spain: 2-4 Working Days
Denmark: 2-3 Working Days
Norway: 3-5 working days
Finland: 4-5 working days
Greece: 4-6 working days
New Zealand: 3-5 working days
Austraila: 4-5 working days
USA: 2-3 working days
For rural or remote areas there may be an extra day added. If you would like any extra information please contact us
Due to new restrictions on shipping into Russia, we have new guidelines which need to be followed before placing an order with us. For small items, we can ship with Royal Mail and Parcel Force. But for larger items, please contact us, and we will give you the details of how to arrange forwarding to Russia with AlfaParcel. Price & shipping terms are agreed directly between the customer & AlfaParcel. We will then arrange for you to purchase products from us, and on confirmation of their arrival with AlfaParcel and that they have left the UK, we will refund the VAT directly to you at 20% of the order value. If in doubt, just give us an email and we will be able to discuss the options
Where's your order?
Before contacting us to see where your order is please bear the indicative delivery timelines below in mind and if you want further details please contact us. If you do not recieve your order and do not contact us within a reasonable time frame then there may be nothing we can do to help locate it. For UK orders, a reasonable time frame would be 2 weeks after dispatch. For International orders this would be around 3 weeks after dispatch.
Important - Damaged deliveries
If an item looks damaged then it should be refused or signed for as "DAMAGED". Failure to follow these instructions could mean that you end up with a damaged item and be unable to claim for them. The signature box that the driver will be asking you to sign confirms that you are happy with the condition of your item and after that the courier company will simply say that the goods were damaged by you after delivery. You do not need to check the condition of the items inside the package before signing, but if the packaging is clearly damaged, do not accept the delivery as being in good condition. If the packaging is clearly damaged, you must not accept or sign as "damaged".