Terms & Conditions


About Freeze:

www.freezeproshop.com is the official website of Freeze Pro Shop Limited, a Registered Company in Scotland, Reg No: 252962.

Here at Freeze. we are passionate users of the products we sell. Our goal is We are are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us with your feedback: sales@freezeproshop.com.

Our Contact Details:

Freeze Pro Shop, 165 Bonnington Road, Edinburgh, EH6 5BQ. United Kingdom

Phone: +44 (0)131 260 9677

Email: sales@freezeproshop.com

Making a Purchase:

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the Shopping Basket. After you have finished your selection, click on the Basket at the top right of the page and you will be asked for a few details that we need to be able to complete your order.

We accept Paypal and most International Credit Cards as well as Freeze Pro Shop Gift Vouchers as payment.

You will receive an email confirming that your order has been received by us, it does not confirm that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation invoice. We have included this term to ensure both parties in the case that a mistake has been made in description, picture or pricing, where a product has been inadvertently advertised or we are no longer able to supply a particular product for whatever reason. In the case of a change of price, we will always contact you first to ensure that any change in price is acceptable.

Value Added Tax (VAT) Charges:

For all customers placing orders shipping to within the European Union, all item prices shown include Value Added Tax (VAT) at 20%. This means that the price shown on your order total will be the final price you pay delivered to you. 

For customers outside of the European Union, the prices are displayed as being “VAT FREE”. This means that VAT is not included in the price. You will not have to pay us any VAT, but you may be asked to pay VAT or other import taxes when the item is imported into your country. Not all orders will be charged VAT, but you should be aware that there is a chance that you will be asked to pay this by your local Tax authority - the rules differ between countries and states so please check with your local customs authority what you may have to pay.

USA CUSTOMERS- US Customs have recently raised the Duty free amount, so orders under $800 will not be liable for any duties or tax at all. This means that an order of the value $900 would only have tax to be paid on $100. These changes now mean it is even more economical to shop through Freeze Pro Shop.

Freeze is a VAT registered company in the UK and our VAT Registration Number is: 817093232.

If there are any questions on any of this, please contact us at orders@freezeproshop.com or +44 (0) 131 260 0677.

Gift Vouchers:

Gift Vouchers can be purchased in-store and online and can be used in-store and online for one year from the date of purchase.

Shipping and Handling:

For delivery information please click here: https://www.freezeproshop.com/shipping

Stock Availability:

We make every effort to keep our online stock levels up to date and our website updates our live stock position approximately every 30 mins for any changes we may have made. In the event of any errors, a full refund is always offered or you will have the choice to wait for the item to come back into stock or choose an alternative.

Due restrictions on shipping into Russia, we have new guidelines which need to be followed before placing an order with us. First of all, please contact us by email orders@freezeproshop.com, and we will give you the details of how to arrange forwarding to Russia with AlfaParcel. Price & shipping terms are agreed directly between the customer & AlfaParcel. We will then arrange for you to purchase products from us, and on confirmation of their arrival with AlfaParcel and that they have left the UK, we will refund the VAT directly to you at 20% of the order value.

Receiving Your Order:

It is crucially important that if your delivery requires a signature, that you check the box or package thoroughly before doing so. If the package is in any way damaged please refuse the delivery and contact us immediately. If it is damaged and you sign for it then you will not be able to claim a refund or insurance as you are certifying that the goods were received in good condition.

Where’s My Order?

Before contacting us to see where your order is, please consider the indicative delivery time on your dispatch confirmation email in mind. If you require further details please email orders@freezeproshop.com

Returns Policy:

We will happily exchange or refund items up to one month from the date of receipt (see cancelation policy). In addition to this we may be able to exchange or refund items returned after this,as long as they are in perfect condition but a small restocking charge may apply, please contact us by email to discuss this before sending goods back within this time frame.

The above does not affect your statutory rights.

Faulty items that are under manufacturers warranty can be returned to us and if found to be faulty will be refunded or replaced, this is subject to inspection by the manufacturer. Please contact us for a returns authorisation before sending, if found not to be faulty then we may have to charge for any re-posting costs and will be unable to cover your return costs.

Oakley eyewear warranty claims MUST be sent directly to Oakley with a covering letter and proof of purchase to:

Oakley UK


Icon House, Iceni Court

Letchworth HERTS SG6 1GD

Cancellation Policy:

Under EU distance selling rules you have the right to cancel or return your order without charge at any time, until 7 working days after delivery. However at Freeze Pro Shop you have 30 days to cancel or return your order. This can be done simply by returning your items using the Returns Form enclosed with your delivery and sending them to the addresses below:

By post: Freeze Pro Shop, 165 Bonnington Road, Edinburgh, EH6 5BQ.

You can cancel your order by email at any time provided the goods have not been dispatched by emailing: orders@freezeproshop.com

In the event of an order cancellation where the goods have been dispatched, goods must be returned to the above address and the customer will be responsible for the cost of this. We recommend using some form of "signed for delivery" as we cannot be liable for the goods until we have receipt of them.

Provided the Goods are returned to us in perfect condition and merchantable quality we will endeavor to refund you within 3 days of cancellation. During busy periods this can take a bit longer, but in all instances it will be done before 7 days have passed.

It is not possible to cancel ski orders if you have requested that we mount the bindings to the skis for you as this involves drilling holes in the bindings specific to your requirements. This does not affect your statutory rights

International Currency Pricing:

All products listed on www.freeproshop.com website are listed in GBP currency. For all other currency listings we use a daily currency exchange rate from the European Central Bank to convert the GBP price to your specified currency. This is an indication of our price only as Paypal and your Credit Card or Bank will charge your account at their chosen exchange rate on that given day. Freeze Pro Shop cannot be held responsible for the variation of price charged to your card/account.


All products sold on www.freezeproshop.com are covered by a minimum 1 year Manufacturers Guarantee for defects in manufacture and materials. This does not affect your statutory rights. Most ski and snowboard equipment must be fitted and checked by an authorized dealer or similar expert and Freeze Pro Shop will not guarantee safety of any product set up or fitting work done by any external third party.

Item Descriptions, Images and Pricing:

Errors and omissions excepted, Product images may occasionally differ from actual item due to colour variations from manufacturers and colour/size options. Freeze Pro Shop reserves the right to change descriptions, pictures and prices at any time and without prior notice. Every effort is made to ensure the accuracy of the website. Freeze will not be held responsible for costs incurred due to errors or omissions within the website.

Ski Binding Mounting:

Some online ski shops will not mount bindings to your skis for you without having your boots present due to concerns over legal liability. We are happy to mount your bindings to your skis for you, but you must be aware of the following things if you select the ski mounting service:

1.It is only available if you buy skis and or bindings from us.

2.You can't cancel a ski order if we have already mounted the bindings to them

3.If we do not have your boot, we cannot be held responsible if you select the wrong boot size or mounting point so please be very careful when doing this.

4.It is impossible to set the forward pressure setting or toe height adjustment on your bindings without having the actual boot present. This is due to the variations of boots brands sizing and also things such as boot wear and tear and small measurement inaccuracies. You MUST get them adjusted by a competent qualified binding technician with your boots present.

For Clarification: You must get the forward pressure and toe height checked and or adjusted by an expert if we mount them for you! Freeze Pro Shop cannot be held liable for this or any injury occurred whilst using them.

Credit Card Security:

Payment is taken using the Sage/Pay / PROTX secure server. This system is fully secure and encrypted unlike many of our competitors, we will never even see your credit card details so there is no chance of fraud through third party access to you details.

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Privacy Policy:

www.freezeproshop.com does not disclose buyers information to third parties other than when order details are processed as part of the order fulfillment.

Cookies are used on this www.freezeproshop.com to keep track of the contents of your shopping basket allowing the facility to store delivery addresses for ease of use and speed. They are also used after you have logged on as part of that process. You can turn off cookies within your specific devices browser should you wish to disable cookies. Data collected by www.freezeproshop.com is only used to:

1.Take and fulfill customer orders

2.Administer and enhance the site and service

3.Only disclose information to third-parties for goods delivery purposes and payment confirmation

Finally, But Importantly:

Dangerous Sports: Skiing, Snowboarding, Surfing and other associated activities are extremely dangerous sports and participating in them may lead to serious injury or death of yourselves and or 3rd parties. Freeze accepts absolutely no liability for any such injuries, deaths or other costs incurred as a result of said injuries whilst using products purchased from Freeze pro Shop.